Frequently Asked Questions
- HOW CAN I TRACK MY ORDER?You can track your order by logging into your account on StalkBuyLove Website or App. Once logged in, click on "My Orders" tab. It will give list of latest 10 order numbers next to it. Under each order number, you can find a clickable option saying "Track Order". A simple click on "Track Order" link will give you a detailed tracking page to your order.
- HOW LONG WILL MY ORDER TAKE TO ARRIVE?Generally it takes around 5-9 working days for your order to be delivered. You can track step by step movement of your order by using "Track Order" functionality under "My Orders" section of your account, on StalkBuyLove.com Website or App.
- WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
We will do everything possible to have your order delivered to you on time. In case we miss, we suggest you to please call our customer care representative or write to us at firstname.lastname@example.org
- I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?
The items will be visible in 'My Account' for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. Alternately you can track your order by entering your Order ID & email id used to place the order, from the 'Track your order' widget on the top right hand corner of the home-page screen of StalkBuyLove.com website/app.
- HOW CAN I GET MY ORDER DELIVERED FASTER?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
- HOW CAN I CHECK IF STALKBUYLOVE DELIVERS TO MY PIN CODE?
In case we don't deliver to your pincode, you will not get the "payment option" in order to make the payment. So technically it is not possible to place an order on StalkBuyLove.com in case the pincode is not serviceable.
- DO YOU DELIVER OUT OF INDIA?
No. At this point, StalkBuyLove delivers products only within India.
- CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?Yes, You can modify the shipping address of your order before we have processed (packed) it, by calling us on 011-40007000 or emailing us at email@example.com and we will try to help you out.
- HOW ARE ORDERS PLACED ON STALKBUYLOVE DELIVERED TO ME?
All orders placed on StalkBuyLove are dispatched through our trusted courier partners like Bluedart, Online Express, Express Bees, Dotzot etc.
- WHAT IS THE STALKBUYLOVE CANCELLATION POLICY?
You can cancel an order until it has not been packed in our Warehouse (check status on Website/App). This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
- CAN I CANCEL AN ORDER AFTER SHIPPING?
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.
- I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE MY REFUND?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by redeeming credit points then, refund will be initiated into credit points only within 24 working hours of your order cancellation.
- WHAT IS STALKBUYLOVE'S 15 DAY RETURN & EXCHANGE POLICY? HOW DOES IT WORK?
StalkBuyLove's 15 days returns and exchange policy gives you an option to return or exchange items purchased on StalkBuyLove for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request through self serve from your account. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs (upto INR 150) into your StalkBuyLove account in form of store credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will pickup the original item from you & post pickup we will initiate the delivery of the exchange item to your addres. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Due to hygiene issue, we do not handle returns for Innerwear, Sleepwear and Lingerie items. Also, these items cannot be exchanged either.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed (upto INR 150) subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.
- HOW DO I RETURN A PRODUCT TO STALKBUYLOVE?
You can return products purchased from StalkBuyLove within 15 days of receiving the product, except for our non-returnable products. Create a 'Return Request' under "My Orders" section of App/Wesbite. Follow the screens that come up after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode We offer pick-up facility in selected locations basis our courier serviceability. If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
Self-ship: In case your area pincode is not eligible for "Pick-up" mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page. We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.
- WHAT DO I DO IF MY ORDER IS RECEIVED IN A DAMAGED CONDITION?
Our apologies in case of such an incident occurs. You can return products purchased from StalkBuyLove within 15 days of receiving the product.
- WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?Our apologies in case of such an incident occurs. You can return products purchased from StalkBuyLove within 15 days of receiving the product.
- WHERE SHOULD I SEND MY RETURN?
Pick up: In most locations, we offer a free pickup service. In that case, you just have to raise a return request from your account.
Self Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs (max INR 150) in form of store credits in your account provided the product meets the return policy and you have shared scan copy of the courier receipt with us. You can fill out the return form & send your package to our warehouse directly:The Returns Desk
D 72, Okhla Phase 1, New Delhi
- I KNOW IT'S BEEN MORE THAN 30 DAYS SINCE I BOUGHT THIS ITEM. BUT IT'S DEFECTIVE AND I WANT TO RETURN IT. CAN I?
You can only return your product 15 days from the delivery date.
- I HAVE REQUESTED A REPLACEMENT/EXCHANGE, WHEN WILL I GET IT?
Once we get the confirmation of pickup of product from your address from our courier partner, we will initiate the dispatch of the replacement product from our end. In case of self send, once you share the courier slip with us, we will initiate the dispatch of your exchange product. The entire process will take around 5-9 working days. We will also send an email & sms notification on your registered mail & phone number to keep you posted.
- HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?
We will be sending you notifications via email & sms on your registered mail id & phone number of all proceedings.
- WHAT HAPPENS TO THE MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?
If your payment is debited from your account after a payment failure or in case of an unsuccessful order, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
- WHAT SHOULD I DO IF MY PAYMENTS FAILS?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank
- WHAT ARE SBL POINTS? HOW DO I REDEEM IT?
SBL credit points are store credits issued to you in case of refunds. These are valid for 1 year from the date of issue and can be used to buy anything from the website. In order to use your credit points, at the check out page you can see an option at the bottom of the screen to redeem your points.
- WHAT ARE THE SHIPPING CHARGES AND/ OR ARE THERE ANY ADDITIONAL CHARGES?
The Shipping charges are as follows:
Shipping Charges Type Below Rs. 800 Rs. 800 to Rs. 1000 Above Rs. 1000 COD 109 39 39 Prepaid 70 Free Free
- WHAT IS A DISCOUNT COUPON?
Discount coupons are for all you lovely shopoholics to make your shopping experience more intersting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.
- WHAT IS THE MINIMUM ORDER VALUE FOR APPLICATION OF DISCOUNT COUPONS?
Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received or read the associated terms & conditions shown with that particular discount coupon.
- WHAT PRODUCTS CAN I PURCHASE WITH THE DISCOUNT COUPON?
We are happy to offer you discount coupons which can be used across full priced products on the website/app. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.
- CAN I USE A DISCOUNT COUPON MORE THAN ONCE?
Generally, discount coupons can be used only once but then special coupons issued can be used more than once. Your coupon email would have the details of how to use the voucher or the terms & conditions attached with the discount coupon.
- HOW DO I USE THE DISCOUNT COUPON?
After adding items to your bag, apply voucher in the Shopping Bag Summary.
- WHY CAN'T I APPLY SOME COUPONS ON MY BAG?
Please copy and paste the coupon code as it is case sensitive.
Please check if your order value is more than minimum order value stipulated for the coupon.
Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received or the terms & conditions shown with that coupon.
Please also check if the voucher is especially meant for application on a particular category.
- IS MY DISCOUNT COUPON AMOUNT REFUNDABLE?
Unfortunately no. Discount coupon amount can neither be refunded nor encashed.
- IS IT SAFE TO SHOP ONLINE USING MY DEBIT CARD OR CREDIT CARD?
We use the highest possible security measures to protect our customers' bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
So be assured, it is completely safe to use your bank debit/credit card on our website
- WHAT HAPPENS IF MY CREDIT/DEBIT CARD HAS BEEN COMPROMISED WHILE MAKING A PAYMENT ONLINE?
Please contact your bank in that case. We don't store credit card information or use it for any other purposes.
- IS MY PERSONAL INFORMATION SECURE AT STALKBUYLOVE?
Yes. All information shared by you remains confidential and will not be shared elsewhere.
- WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK?
We always aim to stay upbeat & aligned to the very latest fashion trends. In order to keep our catalogue fresh & unique, we generally don't restock products once sold out. We request you to keep checking the website for the availability of products.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
We have various payment options to give you a delightful shopping experience. These are -
Cash on Delivery
- HOW DO I PAY FOR MY COD ORDER?
You can pay for Cash on Delivery orders by cash or by Credit/Debit card IF the delivery person is carrying 'card swipe POS machine'.
In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016.
- IS THERE A CHARGE FOR CASH ON DELIVERY PURCHASES?
There is a flat fee of INR39 on every COD order.
- IS THERE A PURCHASE LIMIT FOR A CASH ON DELIVERY PURCHASE?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.
- WHAT SHOULD I DO IF MY PAYMENT FAILS?
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on firstname.lastname@example.org or give us a call, with your order number.
- I SEE DEBIT TRANSACTIONS IN MY BANK STATEMENT FROM STALKBUYLOVE BUT I HAVE NEVER SHOPPED WITH STALKBUYLOVE. WHAT DO I DO?
If you see any charges on your credit/debit card for purchases made on StalkBuyLove.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
First 6 digits and last 4 digits of the card number.
Date of Transaction
Amount of Transaction
Scanned copy of the bank statement highlighting the said transactions
- Why am I being charged TAX on my order?
GST is a single tax on the supply of goods and services. GST is to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Product price displayed on the website is exclusive of GST.
GST is calculated on the final price (price after discount if any).
GST Rates: Order Value GST <=INR 1000 5% >=INR 1000 12%
Note: Accessories like bags, purses, wallets, clutches & belts are taxed as per prescribed GST Rate.
- DO YOU OFFER GIFT WRAPPING FACILITIES?
No, we don't offer gift wrapping facilities currently. Nonetheless, we are working on it, and we will have this service soon.
- I WANT TO GIFT SOMETHING TO MY FRIEND, BUT I DO NOT WANT YOU TO SEND THE BILL TO HER. CAN YOU HELP ME ON THAT?
No, we can't make any transaction without a bill.